Terms of Service

1. Booking and contract

To confirm a journey booking, a non-refundable deposit of 20% per traveller is required. Receipt of the deposit allows Mediterra Journey to begin securing accommodations, transportation, and other travel services on your behalf.

Deposit requirements may differ for large groups, peak travel periods, or bookings made during high-demand seasons. Mediterra Journey reserves the right to decline a reservation if sufficient time is not available to arrange services to our quality standards or if availability cannot be guaranteed.

For reservations made within 45 days of the scheduled departure date, full payment of the tour cost is required at the time of booking.

By submitting your deposit, you acknowledge that you have read, understood, and accepted these Terms of Services.

Once we receive:

1. your completed traveller / passport information,
2. your signed approval acknowledging our Terms of Services, and
3. your journey’s required deposit amount…

…Your journey reservation will be confirmed!

These 3 ticks authorise Mediterra Journey to commence all necessary booking arrangements for your journey. An invoice showing the remaining balance and payment schedule will also be sent to you.

2. Pricing and payment

Pricing and invoices are quoted in Euros, and where currency conversion is required, the applicable exchange rate at the time the payment is processed will apply.

Not included in the journey price (unless stated otherwise in writing):

• Any services or items not expressly listed in the confirmed itinerary
• International airfare
• Passport and visa fees
• Laundry services
• Postage and courier charges
• Beverages (unless otherwise specified)
• Medical expenses
• Travel insurance
• Cell phone or communication charges
• Tips for guides, drivers, hotel staff, and service personnel
• Personal expenses

Final Payment

The remaining balance of your tour must be paid in full no later than 45 days before your departure date. Failure to receive payment by the due date may result in the cancellation of your booking, and the applicable cancellation policy will immediately apply.

Group Bookings: For reservations involving more than 10 travelers, a payment equal to 50% of the total invoice is due 60 days prior to departure, unless otherwise agreed in writing.

While every effort is made to ensure pricing accuracy, Mediterra Journey reserves the right to correct pricing errors or adjust published prices before a reservation has been confirmed by receipt of the required deposit and acceptance of these Terms of Services by all travellers.

All online and payments are channeled through a brother company registered in South Africa. These payment details will be sent to you to confirm your journey reservation once the Terms of Services document has been signed and returned to us by you.

Cash Payment

Upon request, a cash payment option will be considered on the basis of our team’s collective discretion. This agreement must be communicated over email between you and Mediterra Journey beforehand. Euros only.

This payment option is subject to flexible journey’s only and excludes dedicated journey’s such as the the 2027 Solar Eclipse.

3. Cancellations

If you need to cancel your reservation after your booking has been confirmed, the following cancellation terms will apply to standard individual and small group bookings.

How to Cancel

All cancellation requests must be submitted in writing by email to: experience@mediterrajourney.com

Your cancellation becomes effective on the date Mediterra Journey receives your written email request.

How Cancellation Periods Are Calculated

If your journey begins on 10 January and Mediterra Journey receives your written cancellation request on 26 December, the full calendar days are counted from 27 December through 9 January, being 14 days. This falls within the 0 to 14-day cancellation period and no refund will be issued.

If your cancellation request is received on 25 December, the calculation runs from 26 December through 9 January, being 15 full calendar days. This falls within the 15 to 30-day cancellation period, making 25% of the total tour invoice refundableel número de repetición.

Refund Schedule

Cancellation Notice	Refund
45 days or more before departure	Deposit is non-refundable
31 to 45 days before departure	50% of the total tour price is refundable
15 to 30 days before departure	25% of the total tour price is refundable
0 to 14 days before departure	No refund

Reduction in Group Size

If one or more participants withdraw from a private group journey, the cost of operating the journey may increase for the remaining travellers. Mediterra Journey reserves the right to recalculate the journey price based on the revised group size. Any additional costs resulting from the reduced number of participants must be paid by the remaining travellers or by the traveller(s) cancelling their reservation.

Security and Emergency Cancellations

The safety and well-being of our guests is our highest priority. Mediterra Journey reserves the right to postpone, modify, or cancel any journey if travel conditions present an unacceptable safety risk.

Such circumstances may include, but are not limited to:

• War or armed conflict
• Civil unrest or political instability
• Terrorist activity
• Natural disasters
• Severe weather conditions
• Fire
• Government travel restrictions
• Public health emergencies
• Any other event beyond our reasonable control

Should a journey be cancelled for any of these reasons, Mediterra Journey will refund all recoverable payments received, less any non-recoverable expenses already paid to hotels, transportation providers, guides, or other suppliers in order to secure your travel arrangements.

If significant currency fluctuations increase the operational cost of a confirmed journey by more than 20%, Mediterra Journey reserves the right to either:

• Offer the journey at the revised price based on the new exchange rate; or
• Cancel the booking and refund all payments received.

Additional Cancellation Terms

We strongly recommend purchasing comprehensive Trip Cancellation Insurance to protect your travel investment.

No refunds will be issued once a journey has commenced, regardless of the reason for early departure.

Unused accommodations, transportation, activities, meals, or other services included in your itinerary are non-refundable.

Mediterra Journey reserves the right to decline or refuse any booking at its sole discretion.

4. Travel documents and insurance

Travel Documents

Each traveller is solely responsible for obtaining and carrying all documents required for international travel, including passports, visas, vaccination certificates, and any other entry or exit requirements imposed by Algerian law. 

The general rule for obtaining a visitors visa for Algeria is that visa application needs to be done in your home country at the Algerian embassy. Applying for a visa between two-three months prior to your journey is recommended. Any exceptions or alternatives will be communicated if and where applicable. 

Mediterra Journey will provide a Letter of Invitation to support the application for an Algerian visa (tourist or business). However, obtaining the visa remains the sole responsibility of the traveller.

Although Mediterra Journey may provide general guidance regarding entry requirements, the responsibility for ensuring that all travel documents are valid and complete rests entirely with the traveller.

Mediterra Journey cannot be held responsible for the refusal, delay, or denial of a visa application.

If a visa application is refused, a full refund will not be issued. Any eligible refund will be calculated after deducting non-recoverable expenses already paid to hotels, transportation providers, guides, or other suppliers on behalf of the traveler.

Insurance

Mediterra Journey does not provide travel insurance as part of its journey packages.

We strongly encourage every traveller to purchase comprehensive insurance that includes, where applicable:

• Trip cancellation and interruption
• Medical emergencies
• Emergency medical evacuation
• Personal accident coverage
• Lost or delayed baggage
• Travel delays

It is the traveller’s responsibility to ensure they have adequate insurance coverage before departure.

Mediterra Journey cannot accept responsibility for financial losses arising from circumstances beyond our control, including but not limited to flight delays or cancellations, medical emergencies, illness, family emergencies, airline schedule changes, government restrictions, or any other unforeseen event affecting your travel plans.

5. Safety, conduct and accessibility

Travel within Algeria may involve destinations where standards of accommodation, transportation, infrastructure, medical facilities, hygiene, and safety differ from those in other developed countries. By participating in one of our journeys, you acknowledge and accept these conditions as part of the travel experience.

Flexibility is an essential part of travel in this country. Schedules, transportation, accommodations, and daily itineraries may occasionally change without prior notice when operational circumstances require. By accepting these Terms of Services, you authorise Mediterra Journey to make reasonable adjustments whenever necessary to ensure the safety and successful operation of your journey.

Travellers are expected to obtain insurance appropriate for the activities included in their itinerary.

All travellers must comply with the laws, customs, and regulations of every destination visited. Mediterra Journey reserves the right to remove any participant from a journey if their conduct is unlawful, dangerous, disruptive, abusive, or negatively affects the safety, comfort, or enjoyment of other travellers or staff.

In such cases, no refund will be provided, and the traveller will be responsible for any additional expenses resulting from their removal from the journey.

Mediterra Journey accepts no responsibility for any unlawful or unauthorized activities in which a traveller voluntarily participates.

Unless a traveller expressly requests otherwise, Mediterra Journey reserves the right to use anonymous comments, testimonials, reviews, and feedback submitted after a journey for marketing, promotional materials, or publication on our website.

6. Suppliers and liability

By booking a journey with Mediterra Journey, you acknowledge that travel involves certain inherent risks that cannot always be eliminated.

Mediterra Journey shall not be liable for any injury, illness, death, theft, loss, damage, delay, expense, or claim resulting directly or indirectly from:

1. Natural disasters, severe weather, earthquakes, floods, fires, or other environmental events.
2. War, terrorism, political unrest, civil disturbances, strikes, or government actions.
3. Accidents involving transportation providers, accommodation facilities, or third-party operators.
4. Delays, route changes, cancellations, or interruptions affecting flights, ferries, trains, or other transportation services.
5. Force majeure events beyond our reasonable control.
6. Activities or services not included in your confirmed itinerary.
7. Advice or information provided by third parties, including travel agents, unless confirmed in writing by Mediterra Journey.
8. Incorrect, incomplete, or outdated information supplied by a travel agent or intermediary.
9. Visa requirements, travel regulations, customs procedures, climate information, local costs, or similar travel advice provided in good faith.
10. Missed flights, missed connections, or transportation delays beyond our control.
11. Any act or omission of independent suppliers, hotels, transport companies, guides, or other service providers engaged to deliver part of your journey.

7. Complaints and support

As a team we, Mediterra Journey, are committed to providing a high standard of hospitality and service. If you are dissatisfied with any aspect of your journey, you must notify your tour leader, guide, or local representative as soon as reasonably possible so that every effort can be made to resolve the matter during your trip.

If the issue cannot be resolved locally and you wish to submit a formal complaint or claim, it must be provided in writing within 60 days of the scheduled completion date of your tour.

Your written complaint should include all relevant details and any supporting documentation and must be sent via email to:

experience@mediterrajourney.com

Where applicable, a copy should also be provided to the local partner responsible for delivering the affected service.

By accepting these Terms of Services, you acknowledge that complaints submitted more than 60 days after the scheduled completion of the tour may not be considered.

8. Privacy and governing law

Link the privacy policy and insert the approved governing law, jurisdiction, and company contact information.